Online Orders

Online orders are shipped via Canada Post. You may select either Regular Parcel™ or Xpresspost™ at checkout.

FREE Shipping on orders of $75 or more before taxes. Orders with free shipping are sent via Canada Post Regular Parcel™

All online orders are shipped within 1–2 business days (Monday to Friday) of being received, with the exception of public holidays.

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout.

Have a question about your online order? Our Customer Support team is always happy to help. Get in touch

Shipping & Return FAQs

How long will it take for my order to arrive?

Below is a list of estimated shipping times based on delivery from our Ontario distribution centre to major cities across Canada, listed by province. Please note that these delivery times are just estimates and will vary depending on several factors including destination, weather and mail volume.

Destination Regular Parcel™ Xpresspost™
AB 7 business days 3 business days
BC 8 business days 3 business days
MB 5 business days 3 business days
NB 6 business days 3 business days
NFL 8 business days 3 business days
NS 6 business days 3 business days
NT 9 business days 4 business days
NU 14 business days 8 business days
ON 3 business days 2 business days
PE 6 business days 3 business days
QC 5 business days 3 business days
SK 6 business days 3 business days
YT 10 business days 4 business days

 

Do you ship internationally?

No, currently we do not offer shipping to destinations outside of Canada

Do you ship to PO Box Addresses?

When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO Box addresses, as we do not currently ship to them.

Will all of my items be shipped together?

We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

How can I track my order?

Once your order has shipped from our warehouse, we will email you with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.

My order still hasn’t arrived and it says that it has been shipped, what can I do?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.

Didn’t receive a Tracking Number? Give us a call at 1-877-500-7999 and someone from our Customer Support Team will be happy to help.

How do I return or exchange product purchased on the Genuine Health Online Store?

Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.* This is a one-time offer to provide customers with the opportunity to try a product with confidence.

For online purchases made directly from Genuine Health you may request a refund in the original form of payment (less shipping costs) within 60 days of the date of purchase. Please Email us for a return authorization number at customerservice@genuinehealth.com with your order# in the subject line and the product you wish to return (including flavour and size if applicable), along with the reason for return in the body of the Email.

Genuine Health reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

* Terms and conditions apply and are subject to change without notice.

For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.

I purchased from another vendor/store and am unhappy, will Genuine Health process my refund or exchange?

Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.* This is a one-time offer to provide customers with the opportunity to try a product with confidence.

For product purchased from another online retailer or brick and mortar location please contact them directly to inquire about their return policy. Genuine Health may, at our sole discretion, issue a refund or exchange provided it is within 60 days of the date of purchase. Proof of purchase in the form of an original receipt is required. To determine if you qualify, please Email customerservice@genuinehealth.com.

Genuine Health reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

* Terms and conditions apply and are subject to change without notice.

For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.