Online Orders

Online orders are shipped via UPS Ground.

FREE Shipping on orders of $99 or more before taxes.

All online orders are shipped within 1–2 business days (Monday to Friday) of being received, with the exception of public holidays.

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout.

Have a question about your online order? Our Customer Support team is always happy to help. Get in touch

Shipping & Return FAQs

Do you ship internationally?

No, currently we do not offer shipping to destinations outside of the continental United States of America.

Do you ship to PO Box Addresses?

When placing your order please ensure the address you provide is a physical address and doesn’t contain any PO Box addresses, as we do not currently ship to them.

Will all of my items be shipped together?

We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

How can I track my order?

Once your order has shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order.

My order still hasn’t arrived and it says that it has been shipped, what can I do?

Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a UPS tracking number, which you can use to track your order.

Didn’t receive a Tracking Number? Give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.

How do I return or exchange product purchased on the Genuine Health Online Store?

Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.

To issue you a refund we require your original receipt and product label.  If you no longer have your original receipt, we are happy to offer an exchange for a product of equal value, and for this we require the label from your product.

Our Total Quality Obligation is a one-time offer to provide customers with the opportunity to try a product with confidence. Please note that we don’t offer returns or exchanges on expired product.

For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.

I purchased from another vendor/store and am unhappy, will Genuine Health process my refund or exchange?

Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.

To issue you a refund we require your original receipt and product label.  If you no longer have your original receipt, we are happy to offer an exchange for a product of equal value, and for this we require the label from your product.

Our Total Quality Obligation is a one-time offer to provide customers with the opportunity to try a product with confidence. Please note that we don’t offer returns or exchanges on expired product.

For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.